CHIEF EXECUTIVE

Lesley provides day-to-day management of the office and the service and also supports the Board of Directors in their strategic role and corporate governance. Lesley has worked for us since 2013.

TRANSPORT CO-ORDINATOR

If you phone the office, Lou is the friendly voice at the end of the phone. Also manning Reception, she is responsible for handling your transport bookings, organising drivers and also managing the membership database. Lou joined the team in 2019.

GRANTS & FINANCE OFFICER

Jill’s speciality is financial monitoring and reporting and she’s a dab hand at landing grants to keep the service going. Jill came to us in 2020.

ADMINISTRATIVE ASSISTANT

Jess is in charge of all things press and public view-related, as well as keeping the website up to date with the latest news. Jess also works as admin support to Lesley and you may hear her voice on the phone from time-to-time when covering for Lou in reception. Jess joined the team in 2022.

CHAIR

Mary’s lived in Hay for about forty years and absolutely loves the town, so has tried to put something back into it. During that time she has been a town councillor, mayor, school governor and even chair of governors. However, being part of Dial-a-Ride from the very beginning is her most rewarding role, and one which she takes great pride in, having watched it grow into an efficient charity that works for the town and surrounding area with its members at the forefront.

VICE-CHAIR/GDPR

Gus joined the board of trustees in 2021 following a 37-year career in the military. Having lived all over the world, he moved to the area in 2014 following a 3-year assignment in Texas.

OFFICE LINE MANAGER

Richard moved to Hay in retirement in 2012 and started driving for Dial-a-Ride in 2013. He became a trustee in 2018, bringing his acquired driving experience and knowledge to the trustee group. His membership of the trustees helps to ensure that the services that Dial-a-Ride offers will continue to benefit the community.

SAFEGUARDING & HARDSHIP

Liz came to live in Llowes in 2018. She is the trustee responsible for safeguarding and administration of the hardship fund, which fits in with her background in social work and mental health.

After moving to Hay in 2018, Nick volunteered with Dial-a-Ride as a driver but stepped down during the pandemic. However, he wanted to help in other ways. Having run a small business and with 30 years of experience in a variety of management positions, Nick wishes to bring some of those skills into his role as a trustee.

Helen is our newest trustee, having joined the board in February 2025. She has worked with us as a volunteer driver for about 18 months but wanted to bring more to the organisation, given her previous experience as a senior leader in both the prison service and the probation inspectorate. Helen is an enthusiastic supporter of Dial-a-Ride and is thoroughly enjoying meeting our lovely members and getting to know the beautiful local environment.